When it comes to selling your home, what’s most important as it relates to the floors?
When selling a home, one of the features that many buyers will focus their attention on will be the flooring. In fact flooring can make or break the sale of a home. And, when the house is vacant (i.e. no furniture, the flooring becomes even more important as it is the first thing you see when you walk in the door.
In an effort to get an expert opinion on just how flooring impacts real estate sales, I reached out to a friend of mine and top Milford Massachusetts real estate agent, Bill Gassett of RE/MAX Executive Realty. Bill has been selling homes for twenty seven years so he was someone who has first-hand experience seeing how flooring effects home sales. I asked him a series of questions which he answers below. I’ve also added my perspective as I work with many buyers during the critical phase – right BEFORE they move in.
Bill, what sort of advice do you give your sellers before they put their home on the market?
“Debbie before I answer your questions I wanted to say thanks very much for asking me to share my real estate expertise. I am thrilled you have asked me for my opinion as you have one of the best flooring blogs I know of! One of the things I always do when initially meeting a client is to find out what their goals are in selling their home. There are some sellers who want to maximize their profit and will do anything necessary to achieve that goal including investing money into the property. On the flip side there are homeowners who need to sell “as is” or close to it because of a lack of funds. As you would expect there are also those who fall somewhere in the middle.
All the advice that is given boils down to two things – how salable will the home become and what is the return on investment. There is no point in having a client spend money unnecessarily if it does not add much value to the home or dramatically change a buyers perspective.”
Bill, that completely makes sense. Any improvements should either improve the home’s value (and net return) or help the house sell faster…or better yet, both. And, thanks so much for the compliment. I really appreciate that, especially coming from one of the top real estate agents and one author of one of the most influential real estate blogs.
What are the most important areas of a home to improve?
“Without a doubt a few of the most important areas of a home are kitchen and baths. The kitchen is the heart of most homes and a place where people spend a great deal of time. This is magnified even more if the buyer is into cooking or does a lot of entertaining. A large percentage of buyers are also looking for turn-key properties and are not looking to invest tens of thousands of dollars into remodeling a kitchen. The same can be said for bath. A bathroom is a very expensive proposition that many buyers don’t want to tackle.”
Yes, I would agree with that, Bill, and from what I see from most of the buyers I work with, they need to put off these sorts of projects for 2-5 years. Buyers have spent a lot on the down payment, closing costs and moving costs and often find they can only tackle a couple of projects before moving in such as the floors and painting. Most will get estimates for kitchens and bathrooms and put those on hold once they hear the price tags.
How important is hardwood flooring?
“In my area of Massachusetts, hardwood flooring is very important! Buyers really like hardwood floors especially when they are in great shape. They really change the complexion of a home quite a bit. Hardwood floors just add another level of a quality to a home. There is no question in my mind that hardwood floors are one of the top flooring choices for home buyers. I would be willing to bet if you asked a buyer if they wanted hardwood floors or carpet in the main level of a home at least 80 percent of them would choose hardwood.”
I’m sure you’re right on that, Bill. In fact, I recently did a survey on my site asking what type of flooring homeowners and buyers prefer and in fact, 94% preferred hardwood flooring for the main living areas. Here in Westchester County NY, when I’m working with buyers moving into new homes, they are constantly wanting to rip up the carpet and refinish the hardwood underneath, and add wood to the areas where it may be missing. There is no doubt that hardwood is preferred here in Westchester especially among younger buyers.
How does the flooring impact the list price, sale price and time on market?
“There is no doubt that having great flooring will either positively or negatively affect all of these things. As mentioned above, the flooring in a home is a major component that buyers will certainly notice. If the flooring choices in a home are well done and in great shape a buyer will certainly pay more for that. A home’s value can also be downgraded quite a bit if the flooring sticks out like a sore thumb.”
Yes, and I would guess one of the biggest issues is when the carpet is dirty and smelly. Pet odors and stains can be a huge turn off and may even turn some buyers away. If there is hardwood under the carpet, it’s actually less expensive to rip up the carpet and refinish the wood than to replace the carpet (and many sellers don’t realize this). If there are pet stains in the hardwood floors, these are usually solvable as well by ripping up and weaving in some new boards and refinishing the hardwood.
I would also think that if there is hardwood under the carpet, the seller is leaving money on the table by not ripping up the carpet and refinishing. Instead, the new buyer is capitalizing on the increased value of the home. Most buyers (as well as sellers) seem to over estimate the cost of refinishing hardwood floors.
What are the types of homes that would stand to gain the most from doing flooring work?
“This is an excellent question Debbie! The thought that comes to mind right away is a luxury home where there would be certain expectations from a buyer. For example it would be highly unusual to see a high end property have carpet in rooms such as a dining or living room. Buyers are going to expect that these areas in a home have some kind of wood flooring. Another example would be seeing linoleum flooring in kitchen and baths. For a high end home, this type of flooring would not cut it with most buyers even if it was relatively new and in good shape.
To a certain degree most homes could benefit from flooring upgrades when the competition has them. In other words, if all the homes a buyer is going to be looking at have nice tile baths and the home you are trying to sell has linoleum, then you would be at a disadvantage.
Another example that comes to mind is laminate flooring. Most buyers in my market hate this product as it makes a home feel “cheap.” There is a real impact when a homeowner has decided to add laminate flooring instead of hardwood because they didn’t have the funds at the time.”
Same thing goes in the Westchester County market. Laminate is frowned upon, unless it’s in an apartment or lower end home. And, yes, it does depend on the neighborhood. Most of the homes in our area have hardwood, at least on the first floor.
When does it make sense to leave your floors as is?
“This is an easy one. The best example is a fixer upper. When I am asked to sell a fixer upper, more often than not, you would not go in and replace all of the floors unless other improvements were going to be done to the home as well. For instance if the home has a kitchen from the 1970’s will yellow Formica counters and original appliances it wouldn’t make a lot of sense to add beautiful new tile or hardwood floors.
If the owner does not have the money to invest in the kitchen, it doesn’t really make sense to dump money into the floors. You would have one part of the room looking fantastic and the other part looking horrible. It would make little sense to make a modification like this unless everything could be addressed at once.”
Bill, that’s a really good point, and there’s another aspect that many don’t realize…sometimes, when you add hardwood or tile to a kitchen, the appliances are either locked in (e.g. the dishwasher) or the heights may be off. For example, sometimes, the stove will be too high relative to the counter tops or the refrigerator won’t fit back into its slot. Also, there is less flexibility if you change the footprint of the cabinets.
Bill thanks a bunch for adding your insights! This was great information that I am sure those reading will enjoy.
To see more of Bill Gassett’s advice take a look at his website where he offers tips and advice on all aspects of buying and selling a home. His website is one of the most visited real estate sites in Massachusetts. You will enjoy expertise from someone you can trust who is well respected in the industry.
Flooring and selling your home: What’s most important?