What you are entitled to from your insurance company, if your floors need to replaced after a flood.

westchester NY hardwood flooringLately, we have a lot of customers who have had water damage on their floors.  Water damage can happen for a number of reasons (too many to list) and sometimes it is covered by insurance – either homeowner’s insurance or someone else’s insurance (e.g. if it was caused by the town or your condo, or an appliance under warranty, etc).


I am not an expert on whether or not your insurance covers the damages…you will need to speak to the insurance agent about that.  But, if it is covered by insurance, it’s important to understand what you can be compensated for.  Many homeowners do not realize the full scope of what they are entitled to, so below is a checklist of some not so obvious items to include, if your floors have been damaged.



flooding and damaged flooring  in westchesterTheoretically, you should be compensated for “like for like” which means you are basically entitled to get the same type of flooring that you had or something of equivalent value.  And, you should be compensated for the full costs associated with achieving that (although for most policies, there is some sort of deductible).  This is how most (but not all) insurance policies work.


Replacing “like for like”


westchester county carpetingMost insurance companies will provide you with a report of what you are entitled to, and it is usually based on an I-tel report.  They will often send a sample of what you had to I-tel for analysis, so you will be compensated for the same sort of of quality.  For example, if you had an inexpensive berber carpet, you will be compensated for that; or if you had an expensive wool carpet, that’s what you would be compensated for.  You may not be able to find the exact same style or color (as carpet styles and color trends change all the time), but you would be able to get something equivalent to what you had.  If you choose to change the type of carpet you do and upgrade, you can, but you will need to pay for the difference in value.


hardwood flooring dark in westchester NYLikewise, if you had hardwood, you would be compensated for hardwood – same species, width and treatment.  If you choose to upgrade, you can (and pay the difference), or if you choose to change to a different type that costs the same or a different color, you are entitled to that.  Basically, you get an allowance, and anything that comes in above that, you have to chip in for.


What if you want to spend less than what the insurance company allocates?  Well this depends on your insurance company and your policy.  Some policies will only compensate you IF the work is completed; some will only give you some of the money up front, and the remainder after you’ve paid for the work, or after you’ve submitted a signed contract with a flooring company.


westchester county vinyl flooringWhat if the bill comes to more than the insurance company has allotted?  Well again, this will depend on the insurance company/adjuster and policy.  Often, in my experience, when you have a legitimate invoice or estimate from a flooring company that is in fact replacing “like for like,” they will compensate you for this.  Usually, the insurance company uses national rates for their estimates, and sometimes these are not appropriate for your geography (or for your particular circumstances).  Also, sometimes, they do things purely on a per square foot basis, but don’t take into account that estimates for small areas may come out with a higher cost per square foot.  Usually, when they see a legitimate estimate from a reputable company and the price is justified, they will cover it.  Likewise, if there are additional items that come up during the installation that were unforeseen, they will usually compensate for this as well (for example sometimes when the hardwood is ripped up, the plywood underneath is damaged, and this must be replaced as well).


What else should insurance pay for beyond the flooring? Items that may not be obvious:

  1. westchester hardwood flooringMoving furniture – furniture needs to be moved when flooring is installed.  Some of our customers prefer that we do this work; others prefer to do themselves.  Regardless, the insurance company should be compensating either the flooring company or you for your time.
  2. Content manipulation – This refers to moving all the loose/breakable items and replacing them afterwards.  Usually, the insurance company has a fixed rate per hour to compensate the homeowner. I believe it is usually $35-40/hr.
  3. Painting base boards – often baseboards need to be repainted or touched up after flooring is done (this depends on the nature of the flooring).  Some homeowners choose to hire professional painters to this work; others prefer to do themselves; either way, the insurance company should be compensating you for it.
  4. Hotel stay – if refinishing hardwood floors (sometimes).  If you are refinishing the hardwood floors, you can not walk on these areas for several days.  If this blocks your way to the bedrooms and/or bathrooms and/or the smell is over powering, you are usually entitled to a stay at a hotel.
  5. replacing hardwood floors westchester countyDustless sanding – if you or someone in your family has allergies or asthma
  6. Clean up/dusting – Often, after the work is done, there is some clean up afterwards, especially if it involved sanding and refinishing.  Usually, this is as simple as dusting.  Some people pay a cleaning person for this; some do it themselves.  Either way, you should be compensated for it.
Many homeowners in Westchester don’t realize the full scope of what they are entitled to when they are replacing their floors after a flood or water damage.  The above checklist should help.

When you’re looking to refinish your hardwood floors in Westchester County, give The Flooring Girl a call at 914-937-2950.  (Out of area callers, please dial 914-407-3899).

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Other useful articles:

Map of Westchester Flooring

View Westchester Flooring in a larger map

Flooded floors? Many don’t realize what insurance will cover.

Reviews for “Flooded floors?  Many don’t realize what insurance will cover.” article

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My name is Debbie Gartner, and I'm known as "The Flooring Girl." I own my own flooring store called Floor Coverings International, and we serve Westchester NY and Fairfield CT counties.We install hardwood flooring, carpet, tile flooring, laminate, bamboo and cork flooring. We also refinish hardwood floors. We are a shop at home flooring store. You can call us at 914-937-2950 to schedule a free flooring consultation or email us at debbie@TheFlooringGirl.com. Let us "bring the store to your door."If you are calling outside of Westchester/Fairfield Counties, please contact us at 914-407-3899.

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Jul 21, 2015 by Laura and Steve

Thx. This was a helpful guide. We are going to go back to our insurance company to make sure we have full coverage before submitting the full claim.

The Flooring Girl 914-407-3899 4 Martine Avenue White Plains NY, 10606 USA 5.0 5.0 1 1 Thx. This was a helpful guide. We are going to go back to our insurance company to make sure we have full coverage before submitting the full claim.

6 Response Comments

  • Will Parini  November 28, 2012 at 6:45 pm

    Great post Debbie and so accurate. I know that they kept damaging things as they went so one more thing had to be replaced. It’s kind of cool though that all these older items are being replaced because of their own negligence. Hey keep it up, I might get a whole new house by the end. HA

    • TheFlooringGirl  November 29, 2012 at 1:25 am

      Hi Will. I’m so glad I got to read your post and so happy that your insurance company is covering you for the damage from your dishwasher. Hopefully, your job will be finished soon and you can get your life back to normal. And, you’re right, you are getting some much newer replacement so sometimes life has a way of working itself out.

  • Wayne  December 21, 2012 at 5:29 pm

    Great article. It is a very common concern that people have about having hardwood flooring in areas that may be opt to flood. Thanks for sharing.
    Wayne@ Palatine Hardwood Flooring

  • Scott  March 1, 2013 at 1:36 pm

    Interesting article. I’m having an issue with my insurance company covering certain areas of our hardwood floor refinishing. For example, we had water damage from Super Storm Sandy and the insurance company is covering resanding/refinishing of all open area hardwood floors. However, any areas near where the damage was that have doors to them (for example, powder rooms, kitchen pantry), they won’t cover these areas even though the floor is a continuous floor w/no transition stops. Basically, the boards continue into these rooms/areas. Any thoughts on this? Thanks.

    • TheFlooringGirl  March 1, 2013 at 7:00 pm

      Scott – They really should be covering these areas since they are continuous. Also, your flooring should all be the same color, so that would be another argument. I would try to push back on them. Usually, they will allow this. You might need to get an estimate from a flooring contractor to validate it. If you have an insurance broker, you could call him/her and ask for help to get it through.

      Alternatively, if they won’t cover it and you don’t want to do/pay for those areas, you could add some saddles there. (and the insurance should cover that).

      I hope that helps.


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